Frequent questions

Shopping information

How to find the product I am looking for?

You can find the product you are looking for by clicking on the magnifying glass icon at the top right and then typing the name of the desired product.

Is there a limit to the amount of products I can purchase?

No, there is no limit on the amount of products that can be purchased, nor a minimum.

Does filling the cart oblige me to purchase?

Absolutely not, you can do all the proofs of purchase you want, even by entering different destinations. The purchase does not take place until a payment method is entered on the “Checkout” page.

How does a promotional code work?

When you are given a promotional code it can be entered either on the cart page under “Promotional code” or on the Checkout page under “Do you have a promotional code?”. By clicking on the “Apply promotional code” button, this code linked to the type of promotion in progress will be applied.

Where can I see the status of my shipment?

The code to view your shipment will be provided by email a few days after purchase, usually 1 or 2 days later.

What areas can I ship the products to?

We ship throughout the European community.

No, to buy our products in America you can visit our distributor’s website.

Payment Information

Where can I see the shipping costs?

You can view the shipping costs on this page.

What are the accepted payment methods?

The methods by which you can pay for the goods are bank transfer, Paypal or credit card (VISA and MasterCard).

Fidelity Card

What advantages does it offer?

Points can be collected with every purchase.

Do I have to register?

Yes, your Fidelity Card is generated automatically at the time of your registration.

How many points do I collect for each purchase?

Get 1 loyalty point for every euro spent on our platform.

Where can I find information on the current status?

On the page of your account.

How can I use my loyalty points?

You can use your loyalty points at the checkout of your order.

Do my loyalty points expire?

Until 31/12 from the activation of your card.

I have questions or suggestions. Who do I contact?

For all questions relating to the Fidelity Card program, you can contact our customer service.

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